Terms of Service

1. Agreement to Terms

By accessing the Inaya website or purchasing an Inaya service, you agree to these Terms of Service ("Terms"). If you do not agree, please discontinue use of the website.

2. Nature of the Website and Services

Inaya Health serves families nationally who are supporting an adult with serious mental illness. Through the website, Inaya provides:

• Educational materials and guides
• General information for families
• Paid planning services, including The Plan ($199, one time), The Session, and The Table

Using the website or buying a service does not create a medical, therapeutic, legal, or fiduciary relationship.

3. No Medical, Legal, or Emergency Services

Inaya does not provide:

• Medical advice
• Psychiatric care
• Therapy
• Legal advice
• Emergency intervention

All content is informational only.

4. Purchased Services

When you purchase a service:

• Inaya prepares information and guidance based on what you tell us
• Inaya does not file applications or represent your family before any agency
• Inaya does not guarantee that any program will approve your loved one
• Does not create a provider-patient relationship

We may contact you about your plan, check-ins, or research to improve our services.

Inaya may use combined, de-identified data internally to improve plans and track outcomes.

5. Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to breach security systems
• Submit false or misleading information
• Upload harmful or malicious content

6. Intellectual Property

All website content, branding, logos, text, and materials are owned by Inaya Health, Inc. You may not reproduce or distribute content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Inaya Health, Inc. shall not be liable for:

• Any reliance on informational content
• Indirect or consequential damages
• Outcomes related to decisions made based on website content

Your use of the website is at your own risk.

8. Additional Terms

Specific services may come with additional terms, which will be shown to you before purchase. Where they conflict with these Terms, the service terms apply.

9. Governing Law

These Terms are governed by the laws of the State of Delaware.

Refunds

If you change your mind before we deliver your plan, tell us and we will refund the full $199. If we miss our 72-hour promise, you can have a full refund, no questions asked. Refunds go back to the card you paid with and usually show up within 5 to 10 business days. Inaya does not file applications, represent your family, or give tax advice, so a refund doesn't depend on whether a program approves your loved one. To ask for a refund, email connect@inaya.health.

10. Contact

For questions regarding these Terms: connect@inaya.health