Privacy Policy

1. Introduction

Welcome to Inaya Health, Inc. ("Inaya," "we," "our," or "us").

Inaya supports families navigating serious mental illness with steady, informed guidance. We recognize that family members often seek support during vulnerable moments. Protecting your privacy is foundational to our mission.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

• Visit our website
• Purchase The Plan, The Session, or The Table
• Submit information through forms
• Engage with our communications

2. Information We Collect

A. Information You Provide

When you contact us or purchase a service, we may collect:

• Name
• Email address
• State of residence
• Any information you voluntarily provide in a free-text field (including what your family is facing, or other context)

You are not required to submit medical records or formal health documentation to contact us or purchase a service. However, if you choose to share sensitive information (including health-related details), you do so voluntarily.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device and browser type
• Pages viewed
• Time spent on pages
• Referral sources
• Interaction data

We use cookies and similar technologies to support website functionality and marketing performance.

3. Analytics & Advertising

We use third-party tools including:

• Google Analytics
• Meta Pixel (Facebook/Instagram)
• Customer.io
• Other marketing and analytics tools

These tools may collect data about your interaction with our website and emails, including page visits, click behavior, email opens, and engagement activity. This information helps us:

• Improve our messaging
• Understand what a family needs
• Measure marketing effectiveness
• Deliver relevant updates

We may use advertising platforms (such as Meta) to retarget visitors who have previously visited our website. You may opt out of certain tracking via browser settings or advertising platform preferences.

4. How We Use Information

We use your information to:

• Provide The Plan, The Session, and The Table
• Send updates about Inaya
• Share resources for families
• Conduct product research and interviews
• Improve our website and communications

If you participate in interviews or surveys, your insights may be used in anonymized form to inform product development.

We do not sell your personal information.

5. Sensitive Information

Inaya is live and sells The Plan ($199, one time), The Session ($249, with one follow-up), and The Table ($5,000). We do not request protected health information (PHI) as defined under HIPAA.

If you voluntarily disclose health-related information through a text field or email:

• It will be treated with care
• It may not be protected under HIPAA
• It should not include medical records or crisis-level disclosures

6. Data Retention

We retain the information you share with us:

• For as long as necessary to communicate with you
• To provide the services you purchase
• To comply with legal obligations

You may request deletion of your information at any time by contacting us at: connect@inaya.health

7. How We Share Information

We may share information with:

• Email and marketing platforms (e.g., Customer.io)
• Analytics providers
• Hosting providers
• Professional advisors
• Successor entities in a merger, acquisition, or financing

We require vendors to implement reasonable data safeguards.

We do not sell personal information.

8. Your Privacy Rights

Depending on your location (including California residents), you may have the right to:

• Request access to personal information
• Request correction
• Request deletion
• Opt out of marketing communications

To exercise these rights, contact: connect@inaya.health

You may unsubscribe from emails at any time using the link provided in communications.

9. Children's Privacy

Our website is intended for adults supporting loved ones. We do not knowingly collect personal information from children under 13.

10. Data Security

We implement reasonable administrative and technical safeguards to protect personal information. However, no online transmission is fully secure.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect changes.

12. Contact Information

Inaya Health, Inc.
Governing Law: Delaware
Email: connect@inaya.health